December 21 2024

The Ombudsman Has Spoken

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The CFPB Office of the Ombudsman has presented their FY2015 annual report the the Director of the Consumer Financial Protection Bureau. The Office of the Ombudsman has focused on new ways to build on their engagement with internal and external stakeholders. This included adding regular internal engagement meetings, as well as providing quarterly statistics on inquiries. The report also demonstrates what people can expect when seeking assistance of the Office of the Ombudsman. [12/3/15]

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Risk Watch Plus Webinar 8: Complaint Management

Complaints: Why you shouldn’t shun them, but invite them! In this era of exploding complaint volume, this certificated webinar (see instructions in video for how to get your free certificate of completion) takes a look at the risks, evolution, and need for a management strategy to effectively deal with complaints. Before that, we cover what’s hot in compliance, as seen by the editors of Risk InboX. This week’s hot items: 1) HUD cancels Obama era Fair Housing rule; 2) “HMDA” for boards and management; and 3) CFPB has added a new dimension to its complaint database. Click here to watch now.

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Each day, teams of subject matter experts and analysts at AffirmX and AdvisX comb through dozens of resources to keep tabs on the latest developments in areas of risk. We share our findings here, along with a brief note about why each item matters.

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